MASTERING CUSTOMER COMMUNICATION WITH BUILDERTREND
About Oliver Builders
Oliver Builders specializes in residential construction in Berkeley, Calif., just across the bay from San Francisco. Located in the Bay – an earthquake-prone area that is also expensive and where technological sophistication is the norm – the Oliver Builders team is always prepared for any challenges that can arise in building and remodeling custom properties.
Building More than Homes
Oliver Builders principal, Severin Oliver, describes his customers’ expectations as “extremely high.” From the quality of materials to the accuracy of billing and scheduling details, “everybody expects everything to be right,” explains Severin.
Severin puts an emphasis on building trust from the very first meeting with his customers. One way he does this is by walking them through each stage of a construction project and demonstrating how his team operates. He provides a detailed overview of how his company uses Buildertrend project management software to keep communication open and on track throughout the life of the project. Severin has found this helps to prove his team’s reliability to potential customers in a short amount of time. It also goes a long way in establishing trust with new customers.
Since Oliver Builders was established nearly a decade ago, Severin and his team have prioritized excellent customer communication. Using Buildertrend has helped them elevate their approach – and their results.